Process Agent Frequently Asked Questions

Find out more about how the Process Agent service works with our frequently asked questions.

How long does it take to establish a facility?

If you have an urgent need for a process agent we offer a guaranteed same day service. Completed order forms need to be received before 2pm UK time. If it is after 2pm, please contact us. It may still be possible for us to return the documentation on the same day, depending on the complexity of the appointment. These situations will be decided on a case by case basis. An additional fee is charged to guarantee the same day service.

What happens if you receive a legal notice?

We will contact you as soon as the notice is received to inform you that this is the case. You will then have the option of whether you would like the notice scanned and sent to you via email (most clients' preferred option), faxed, sent via Royal Mail or sent via a courier at an additional fee.

How do I make payment?

Once we have established the facility we will send you an invoice along with the rest of the documentation. The invoice provides details of how to make payment.

When do I need to make payment?

Settlement of the fee is due within 30 days of the invoice.

Can I have a discount?

Discounts are offered from time to time on facilities that are exceptional in their size, complexity or length of facility. Such discounts are discretionary and decided on a case by case basis.

What else do you need in order to establish a facility?

All we need from you is the order form, correctly completed and signed. No other documentation is necessary. We aim to make the process as simple and straightforward as possible.

What do I get from Jordans when you have set up the facility?

Once the facility is established we will send you a signed confirmation letter, a countersigned version of the order form you sent to us (this forms our contract with you) and our invoice.

Will there be any other fees once the facility is established?

For a fixed term appointment, usually not. An annual facility is invoiced each year until cancellation. Apart from this, we would only charge additional fees if you requested additional services, such as an amendment to an existing facility or an extension to one which is expiring.

My fixed term facility is expiring but I still need it. What can I do?

We will write to you when your facility is expiring. If you find it is still needed, please let us know and we can arrange for it to be extended for you.

I no longer need my facility. How do I cancel?

Just send us an email (or a letter or fax if you prefer) quoting the job number and instructing us to cancel. We will take care of the rest. Please bear us in mind if you need process agent services again.

I have more questions. Who can I talk to?

Please feel free to email us at  or call us on 0117 918 1407 and we will be happy to help in any way we can.

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